Return & Exchange
Your satisfaction is our best reward. So our return policy is tailored to meet your need. If you are not happy with the product you received, there are several steps for your returning.
1. Check your product within 3 working days after receiving.
2. Get in contact with our customer services by email and make the return declare within 3 working days.
3. Inform us on your situation:
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
1. Check your product within 3 working days after receiving.
2. Get in contact with our customer services by email and make the return declare within 3 working days.
3. Inform us on your situation:
If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
